Cookie Policy
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
List of cookies we collect
The tables below list the cookies we collect and what information they store.
Strictly Necessary Cookies
| Cookie Name | Description | Duration |
|---|---|---|
| cookieconsent_status | Stores the user's cookie consent state for the current domain | 1 year |
| currency | Your preferred currency | 1 year |
| external_no_cache | A flag, which indicates whether caching is disabled or not | Session |
| fpc_product_viewed | This cookie contains the Product ID and is used to display a cached version of the Product page to improve page speed. | Session |
| frontend / frontend_cid | Stores a random ID which ensures that a user can be uniquely identified as a guest or logged-in user on encrypted pages. Functions such as "Items last viewed" or retention of the logged-in state are connected with this cookie. | Session |
| persistent_shopping_cart | A persistent shopping cart keeps track of unpurchased items which are left in the cart, and saves the information for the customer’s next visit. Customers who are “remembered” can have the contents of their shopping carts restored the next time they visit your store. | 3 days |
Functionality Cookies
| Cookie Name | Description | Duration | Third Party |
|---|---|---|---|
| __zlcmid | Live chat functionality for customer/sales purposes | 1 year | Zopim |
| LPSID-# | Monitoring the current active (or last) session | Session | Live Person |
| LPVID | Unique visitor identifier used by Live Person to hold online chat with website visitors | 2 years | Live Person |
Performance Cookies
| Cookie Name | Description | Duration | Third Party |
|---|---|---|---|
| __hssc / __hssrc | Tracking user behaviour | Session | HubSpot |
| __hstc | Tracking user behaviour | 2 years | HubSpot |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website | 2 years | Google Analytics |
| _gat | Used to throttle the request rate - limiting the collection of data on high traffic sites | Session | Google Analytics |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website | 24 hours | Google Analytics |
| _hjIncludedInSample | Determines if the user's navigation should be registered in a certain statistical place holder | Session | Hotjar |
Marketing Cookies
| Cookie Name | Description | Duration | Third Party |
|---|---|---|---|
| _dc_gtm_UA-# | Used to help identify the visitors by either age, gender, or interests by DoubleClick - Google Tag Manager | Session | DoubleClick / Google Tag Manager |
| ads/ga-audiences / ads/user-lists/# | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online bahaviour across websites | Session | Google Adwords |
| hubspotutk | Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and use when de-duplicating contacts | 10 years | HubSpot |
| muxData | Tracking user behaviour in videos | 20 years | Wistia |
| __distillery | Tracking user behaviour in videos | 1 year | Wistia |