We have are confident that Ready-to-go cell lines are the ideal product to further your research.

However, if you are not totally satisfied with the performance of any of our Ready-to-go cell lines, for any reason, we will gladly refund your purchase, including shipping costs.

If you would like further information or to invoke your guarantee, complete the Contact Us form and we will walk you through the process. All we require is that you sign our “letter of destruction” confirming that these cell lines are no longer being used.

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The following Terms and Conditions apply to this Guarantee:

  • The guarantee excludes Cas9 and dCas9-VPR stable cell line products
  • The guarantee is valid up to 3 months from purchase date
  • The refund concerns no more than 3 Ready-to-go cell lines 
  • The refund cannot be higher than the purchase price for the cell line products
  • The refund will not apply if any of the Limited Use Label Licenses (LULL) are violated